Refund policy

Thank you for purchasing from Bancroft Press.

We want you to be satisfied with your purchase. This policy explains how returns and refunds for physical books purchased through our online store are handled.

1. Eligible Returns

Customers may request a return or refund for eligible purchases subject to the return conditions and time period specified by Bancroft Press.

Return window: [INSERT NUMBER OF DAYS] days from delivery.

Books must be returned in the condition required by Bancroft Press for the applicable return to be approved.

2. Damaged or Incorrect Books

If your book arrives damaged, defective, or is otherwise incorrect, please contact Bancroft Press through the customer-service option provided on the website.

Please include your order number and a description of the issue. Photographs or other information may be requested to evaluate the problem.

If the issue is confirmed, Bancroft Press may provide a replacement or refund, as appropriate.

3. Lost or Missing Packages

If your order does not arrive within the expected delivery period, please contact Bancroft Press through the customer-service option provided on the website.

Please provide your order number so that the shipment can be reviewed.

Lost-package procedure: [INSERT FINAL POLICY]

4. Refunds

When a refund is approved, the applicable amount will generally be refunded to the original payment method.

Refund timing may depend on the payment provider and financial institution.

Shipping charges may be non-refundable except where required by applicable law or otherwise determined by Bancroft Press.

5. Partner-Attributed Orders

If an order was attributed to a participating animal-protection organization through a partner discount code, any refund or return may reduce or reverse the sale amount used to calculate that organization's partner revenue share.

Customer refunds are processed through the normal Bancroft Press order process. Partner revenue-share calculations are adjusted separately through Bancroft Press's reporting process.

6. Non-Returnable Items

[INSERT ANY FINAL NON-RETURNABLE ITEM RULES]

7. How to Request a Return or Refund

Customers should use the customer-service option provided on the website and include:

• Order number
• Customer name
• Email address used for the order
• Reason for the request
• Photographs or supporting information, if applicable

Bancroft Press will review the request and provide return instructions where applicable.

8. Changes to This Policy

Bancroft Press may update this Refund & Return Policy from time to time. The current version will be posted on this page.